FREQUENTLY ASKED QUESTIONS
How is Biocaf related to Urnex?
Biocaf is a brand of cleaning products within the Urnex family. Biocaf products are manufactured in the same facility as Urnex products but use different ingredients in their formulas. You can think of Biocaf as the younger, greener sibling of Urnex.
Why did Urnex introduce the Biocaf brand?
We introduced Biocaf to make it easy for coffee professionals to do good for both their equipment and the environment. We believe in protecting nature by offering products that do no harm when they are put back into the environment, but that are still highly effective in cleaning a range of coffee equipment.
Where are Biocaf products manufactured?
Biocaf products are made in Elmsford, New York, at the same facility where Urnex products are manufactured.
How can I purchase Biocaf products?
Reach out to us directly at email@example.com so we can help you get your hands on all the Biocaf products you’re interested in.
Are ingredients in Biocaf products safe for the environment?
Yes! All ingredients in Biocaf products are found in nature, are free of harmful chemicals, and are safe to put back into the environment.
What ingredients are used in Biocaf products?
Visit our product pages to see the full list of ingredients, as well as their environmental impact, used in each of our products.
What are the differences between Urnex products and Biocaf products?
All Biocaf products are free of phosphates, chlorine, are based from plants and minerals, are all-natural and biodegradable. Only some Urnex-branded products meet these criteria.
Are ingredients in Biocaf products organic?
No. This is because cleaning products, by definition, cannot be classified as “organic.” However, Biocaf products are certified by the Organic Materials Review Institute (OMRI) as acceptable for use in organic production.
Product Use & Safety
Are Biocaf products safe to use on any surface or material?
Biocaf products are not safe to use on aluminum surfaces.
Do I have to rinse with water after using a Biocaf product?
Yes - after using the Coffee Equipment Cleaning Powder and Tablets, as well as the Milk Frother Cleaning Liquid, rinse with clean water after each use. With Biocaf Coffee Grinder Cleaning Tablets, purge the grinder with coffee before grinding the coffee you plan to brew.
What machines can Biocaf products clean?
Biocaf products clean a range of coffee equipment including traditional espresso machines, superautomatic machines, grinders, milk systems and steam wands. Visit our product pages to see the full capabilities of each of our products.
Are Biocaf products corrosive?
No, all our products are non-corrosive.
Are Biocaf products toxic?
No, all our products are non-toxic.
How should I store Biocaf products?
In a room-temperature, dry space.
What if I accidentally consume any Biocaf product?
Since all our products are non-toxic and non-hazardous, there are no adverse effects if you consume any of our products. There is no need to seek medical attention, but if you choose to do so, you can provide a medical professional with a Safety Data Sheet for the product.
Environment & Sustainability
What does it mean that Biocaf products are “all natural”?
When we use the phrase “all natural”, we mean that every ingredient in Biocaf products comes from a raw material that is found in nature.
What does it mean that Biocaf products have “biodegradable” ingredients?
Biocaf products are certified by the Organization for Economic Co-operation and Development as biodegradable.
What are phosphates, and why don’t Biocaf products have them?
Phosphate is a derivative of phosphoric acid, and a popular chemical used in commercial cleaning products. Biocaf does not use phosphates in its formula, because when put back into water, phosphates can be dangerous to aquatic life.
Is the packaging for Biocaf products recyclable?
Our jars and lids are recyclable, but the labels on the jars are not.
What do the Biocaf certifications OMRI and NSF mean?
OMRI (Organic Materials Review Institute) and NSF (National Sanitation Foundation) are both non-profit organizations that award certifications to verified products in a range of categories. OMRI provides an independent review of products to determine if they are acceptable for use in organic production. NSF tests and certifies products to ensure they meet certain public health and safety standards.